Testimonials

" The product was good. "

" Tobacco and chia tea were fantastic, looking forward to trying other products! "

" The small cigars are very good and flavorful. But many times are out of stock. "

" The small cigars are very good and flavorful. But many times are out of stock. "

" The small cigars are very good and flavorful. But many times are out of stock. "

" The small cigars are very good and flavorful. But many times are out of stock. "

" The small cigars are very good and flavorful. But many times are out of stock. "

" FEEDBACK: CUSTOMER SERVICE: When I placed my order and a few days past and no communication came from the company. I called the Hawaii location and found via the internet the location was closed. I left a minimum of 3 phone VM's at an Oregon location. I never received a call back. Net net, customer service needs an overhaul. There should be follow-up via email right away about the progress of an order within 24 hours. If the order has shipped the customer needs a notification via email. However, if you want the customer to obtain order updates/information via their sign-in to the account; that's fine, but the updates need to be typed into the notes field of the account holder. Otherwise, no account update notes in the account drives the customer to call your organization and an employee has to field calls - a waste of an employee's time to answer calls that should have been taken care of by the information inputted/managed in the customer's account through the I/T system purchased for your company. CHAT LIVE SUPPORT FEATURE: I logged into my account with frequent regularity to check on my order, especially when I was not getting any communication from the company. (You can check my log-in's as administrator to your system) In the times I accessed your website, the Chat Live Support was online ONCE. If the website cannot be staffed with online support 24/7 - get rid of it. An online chat feature that is not available weakens your brand. An online chat feature that is not available actually makes your company appear as if it is closed. PRODUCTS: I purchased 2 caps and a package of chia tea. The caps were the driver of the products I ordered. Your company name "Hula Girl Cigars" is catchy, fun and an awesome attention getter. I ordered thee caps to wear on a vacation to New York City. Unfortunately they didn't arrive on time. I "think" my purchase was July 23rd. They arrived August 5th or 6th. We left for vacation on August 4th. That hidden pocket in the cap is cool. I bought 2 caps, could not tell the difference between them on the website per the product descriptions, but I figured it out - one had a 3-D logo and the other did not. It's things like this that your site is missing. You have to help the customer a bit. Your site was easy to navigate and checkout was easy. You have a really good website, just needs some easy tweaks. I like unique caps and yours fits the definition. I do not mind promoting a brand - you lost out on a lot of free advertising in NYC. We have not tried the tea yet. As for cigars, I love cigars, but I'll have to wait before ordering them as I have a teenager at home and I'd rather not light up around him yet. SHIPPING: When the products shipped it appears they arrived to me very timely by reverse checking ship dates to arrival times. Using the disabled group to pack/ship items is a super idea and you need to promote that aspect on your website. That alone is a well deserved pat on the back to you. Good job! Let your customers know! Put it out there on your website - I did not see it. If your shipping is slowed or delayed due to having this group perform the service, explain that it takes a day or two longer, but you are looking to provide opportunities to the disabled and you want to work with them in a meaningful and productive way and you hope your customers understand your position. (Goodness, customers will appreciate this humanitarian effort - I do.) ME: I know everything I wrote above can help change your company for the better if you want to look into these areas. I am a 32 year retired private industry employee and 23 of those years of service to the largest privately held company in the U.S. and maybe the world - over 150,000 employees worldwide. This company spends 10's of million's of dollars each year on customer service surveys, consulting groups, product marketing groups, image groups, employee survey's, social media surveys, supplier survey's, on and on and on, just to ensure that the company is doing things correctly. I know what I am talking about in the above paragraphs. Your brand alone can catch an eye and I think you have great products - so far. You must turn around that customer service area if you want customers and repeat customers. Your customers need a pleasant "experience" and not a cluster. If you want to discuss this more, email me or call me, I'd be happy to help you - no charge. "

" Love your flavored cigars... best around "

" testing "

" I love the flavored cigars of my Island home. "

" Out of stock on coffee products and some cigars flavors every time I check. "

" Hi – I really love Hula Girls cigars and your other products! Your customer service rep, JHules, is simply awesome: very fast response, and one three weeks ago I ordered a box of Volcano cigars @ $125, and Jhules auto refunded me the promo price discount and processed the order, and informed me via email. It was really incredible customer service, evidently there was a July special that wasn’t auto applied at the online checkout. Jhules also responded to my inquiry about when the a wood watch I want will be back in stock, and I’m looking forward to buying that asap. Your website is so-so, the contact us form auto rejects in email, and the organization is clunky, the whole user interface flow isn’t very good, but your products are one of a kind. I like the information page, it’s very interesting. Lastly, including a gift to offset the shipping charges is brilliant, I hope you keep that practice up. Thanks for providing such awesome products: extremely high-quality stuff -a lot of it made in Hawaii! Mahalo!! "

" Fast efficient reorders thanks "

" Thank you for the fantastic customer service. "

" I shared flavored cigars with multiple firefighters for a celebration and very truly enjoyed all the different flavors. I will be ordering again soon and look forward to other products I haven't gotten to try yet. There was a small hiccup with shipping, but they emailed and updated me. Communications were good and made up for the slight delay. I highly recommend trying their products as they represent the beauty and joys of Hawaii. "

" Hula Girl made smoking cigars one of my favorite past times. The different options of flavors I have to choose from makes smoking my cigars a different experience every time. I’m truly great full for the quality and care they put into their products, thanks Hula Girl! "

" Love the vanilla macadamia, hope to order some when they get back in stock. "

" I was first introduced to your product while living in California. Someone had brought a gift to someone I know and I had the opportunity to enjoy a cigar. It was very pleasant - it was flavored and none too sweet. The product seemed of quality and when in Maui I made purchase as well. Since that was well over a year ago, I had decided I wanted to enjoy some more cigars and made a purchase, along with one of the local hot sauces. I am currently enjoying both. Great service and great products. "

" I bought a box of Hula cigars for his birthday in May. He still is bragging to his friends that I bought a case of cigars that he loves. "

" We purchased 10 jars of your Black Ginger Candy & found eight of the ten jars had mushy non sugared pieces of ginger. Not the usual quality level. "

" I've been purchasing 100% kona freeze dried for 8 or 9 years now, beginning with Longs drugs then on line with whoever had the best price. I'll keep purchasing kona until I can't budget for it. "